In an earlier post last week I outlined how to create simple and effective B2B landing pages. When I was catching up on my litany of RSS feeds over this weekend I came across this article in Marketing Profs highlighting their Top 5 Best (and Worst) things about landing pages.Almost everything I had covered in my earlier post was covered here. ..except for the following observation that speaks about self directed user segmentation (see clip). This is also a great strategy if you find that your visitors are still varying widely by interests or needs.

On a side note, the article also speaks about the negative effect of landing pages on the brand. While I do believe that to some extent this is true it can be minimized by making the landing pages in high quality in both design and messaging…but I digress!

clipped from www.marketingprofs.com No segmentation—clicks are treated as a commodity. Not all clicks are created equal. Ad response traffic often contains a spectrum of different audience segments. They clicked on the same ad, yes, but not all for the same reason, not all with the same needs. The one-page format of landing pages makes the same pitch to all of them, oblivious to their distinctions. If the page focuses only on one segment, it disenfranchises others; if it tries to speak to all segments at once, its passion and relevance to any one segment are watered down. A better approach is to use a landing path where the first page induces a one-click directed behavioral segmentation choice from respondents—a branch in the path depending on the segment the respondent selects—and then you can speak with conviction and authority to each segment’s specific interests on page two.

The official Google Analytics blog makes a great point about the importance of bounce rates to your marketing efforts. They are a simple enough metric that can be applied to nearly any kind of website.It is a metric tailored especially for landing pages…where a high bounce rate can tell you almost as much as a defined conversion funnel.

If you need a resource for understanding which metrics provide the most insight, check out the new book Web Analytics an Hour a Day.

clipped from analytics.blogspot.com If your site conversion rates are low, Bounce Rate can help you understand why. If your Bounce Rates are also low, your troubles are likely due to site design and usability issues. In this case, you might focus your efforts on streamlining your conversion funnel or making your site easier to navigate. But if your Bounce Rates are high, you can focus your efforts on redesigning entrance (landing pages), improving the quality of traffic to your site, and doing a better job of pairing landing pages with ads.

Chances are good that if you do even a small amount of online marketing you have come into contact with landing pages.

Landing pages are described in Wikipedia as “a specific web page that a visitor ultimately reaches after clicking a link or advertisement”. This could be anything from a search campaign in Google to a banner ad placed in a local business association. These are almost always transactional pages that exist to help fuel the customer conversion, whether it is to purchase a product, download information, or simply sign up for an email newsletter.

We place a lot of importance on these pages as they are the gateway to all customer interactivity with your company. Get it wrong and you could miss out on a lot of potential revenue. It is especially important in the B2B realm - where the value of the conversion is typically greater.

So in an effort to help you get off on the right foot I have compiled a list of tips that have served me well when creating successful B2B landing pages.

1. Carry the message through from the advertisement: Do everything you can to make sure that you aren’t pushing your traffic to a “one size fits all” landing page. If the ad that brought them was about a particular feature - then highlight that feature. If it was a discount that brought them to you…don’t waste time talking up the feature set. It may be more work to create multiple landing pages…but you will definitely get more conversions
2. Personalize the content: I’ve seen marketers spend hours segmenting a list and crafting a highly customized message that speaks directly to each recipient…only to forward them to a generic landing page once they decide to take action! If your email program allows for personalization of content… drive that personalization through the link in the email and into the landing page. If you want to see how you can do this through using simple javascript, see this earlier post.
3. Keep the form simple and above the fold: You can test this yourself, but I have ALWAYS gotten better response when the form is above the fold. And of course, its always better to limit the amount of information to only that which is necessary. Do you really need to know the state when you have the zip code? If possible its even better if you can…
4. Pre-populate the form: Want to know the easiest way to increase conversion? Pre-populate the form on the landing page. If you are driving traffic from an email campaign then you already have alot of this info…don’t ask them for it again! Again, you can do this using simple javascript.
5. Minimize outbound links: You spent alot of money to get the visitor to the landing page so it is perfectly acceptable to drive traffic to a landing page optimized for conversion. As long as you are giving the visitor exactly what the ad promises…you are not entitled to give them access to every page of your website. If you want to force a conversion or an exit…then that is acceptable. I will usually offer a few ancillary links if they aren’t ready to take action, however…the intent is obvious and I try to do everything I can to encourage the dominant call to action.
6. Optimize them for search: It makes a lot of sense to optimize each landing page for a few specific (usually long tail) keywords. Since you will be driving alot of traffic to these pages they will likely gain relevance and therefore prominence. A good way to encourage volume traffic is to link to these landing pages from your website, add them to your sitemap, andkeep them as close to the design and layout as your web site pages (while keeping in mind #5). There are too many SEO tips to cover here…I suggest reading up on any number of SEO blogs available.
7. Keep the messaging to the point: The tendency is to try to do too much with the landing page copy. Its perfectly understandable since we ask so much of this page. But the fact of the matter is that this is no time to beat around the bush or push a lot of marketing fluff. Get to the point, offer real benefits, and answer those last minute questions that may be that last barrier to taking action.
8. Use visual elements to peak interest: A picture is worth a thousand words. The more you can do with images (or even better…embed a presentation) the more likely you are going to pique the interest of your visitor and encourage them to take the desired action. Leave nothing to the imagination…because nobody buys that way.
9. Set a testing plan in place: Don’t just create the landing page and then hope that everything goes right…start testing some combinations of messages. With Google releasing Website Optimizer to the public for free you can immediately begin seeing what headlines and action calls your visitors are responding the best to.
10. Monitor your results closely: I single out my landing pages for special treatment in my Google Analytics…in the form of goals and campaign tracking. This will provide a lot of opportunity to understand campaign traffic segments in relation to goal conversion. I also like to use Crazy Egg’s heat map and confetti view to track specific click behavior. Mine the data…and you will be able to make key insights that help your conversion.
11. Survey them: The best thing you can get from #10 is quantitative data…thousands of reports that will tell you all of the activity that has taken place…but it will not give you the “why“. Why did they choose Product X over Product Y? Why did they decide to leave without converting? Why are people who come from email more likely to convert than from search? Surveying on exit or conversion can help fill in those gaps that analytics cannot.

The most important thing to consider when crafting a landing page is to never sacrifice your message for short sighted gains in SEO or web analysis. Keep your primary focus on the customer and being as thorough as possible in describing the benefits or your product and/or service. Do only those things that make sense for your customer and watch the conversions come in!

If you are a big analytics fan like I am you have to run over to Grokdotcom and view Bryan Eisenberg’s interview with Avinash Kaushik. Its broken down to two podcasts that you can find here (1st) and here (2nd).

I was able to finish his book over my vacation and I am greatly impressed…there is not a better book on the topic, and I have read alot of books that cover web analytics (Jim Sterne’s “Web Metrics” is another great read). But this one is by far the best of its class.

So forgive me if I sound like a broken record…but you must go out and buy his book. If you want to know exactly how I feel about his book you can read my amazon review.

Great job Avinash!

I have been evaluating a cool tool provided by VivAlytics for the Yahoo widgets desktop application.

Its pretty simple to get up and running. You just download the Yahoo Widget Engine and then download the VivAlytics Google Analytics Desktop Widget …and after customizing the application to view the reports you want regular access to - Voila! You have all of your favorite metrics available to you right from the desktop.

If you dont want to get deluged with scheduled email reports and dont want to have to login to Google Analytics every time you want to recieve your favorite metrics then this little tool may be for you.

I actually found that the Yahoo Widget Engine 4.0 to be a very cool application and have found a number of tools that I am using it for so its worth checking out on its own. There are hundreds of widgets available for it and its increasing every day.If you take VivAlytics for a test drive let us know your experiences here!

I just received my pre-ordered copy of Web Analytics: An Hour a Day by Avinash Kaushik!

I just broke it open and will be frantically reading through it for the next day or so. I have been skimming the chapters already and it looks to be an outstanding read. I know it makes more sense to post about a book after you have read it - but this is one of those occasions where I have been eagerly anticipating its arrival since I am a frequent reader of his blog posts! Between this and Email Marketing by the Numbers, I am in heaven.

If the book is half as good as his blog then we will all be very informed!

Here it is…

If you logged into your Google account recently you saw a notice about Google Analytics undergoing a face lift. So I was pleasantly suprised when I logged into my account today and saw that my account had been migrated already and I was able to take it out for an initial test drive!

I have to say that I really love the new interface. Its much more intuitive and even simpler to use and understand than before…which was hard to do since it was already a pretty sleek and easy to use interface.

Here are the main improvements:

• Email and export reports: Schedule or send ad-hoc personalized report emails and export reports in PDF format.
• Custom Dashboard: No more digging through reports. Put all the information you need on a custom dashboard that you can email to others.
• Trend and Over-time Graph: Compare time periods and select date ranges without losing sight of long term trends.
• Contextual help tips: Context sensitive Help and Conversion University tips are available from every report.

I have to say that I really think the interface is a huge improvement in helping you find the information that is most important to you. Where you usually had to dig through to find the data - you are now able to get to it more quickly, save it, and share it.

So far I am very impressed. What do you think?

Here they are from Avinash.

Normally I would make a crack when someone creates a top ten list where they put themselves at the #1 spot…but hey, the guy is an analytics guru!

# 1: Occam’s Razor by Avinash Kaushik
# 2: Web Metrics Guru by Marshall Sponder
# 3: Google Analytics Blog by Jeff Gills
# 4: Web Analytics World by Manoj Jasra
# 5: Eric T. Peterson’s Analytics Weblog by Eric Peterson
# 6: Increasing your website’s conversion rate by Robbin Steif
# 7: Unofficial Google Analytics Blog by Michael Harrison
# 8: Lies, Damned Lies… by Ian Thomas
# 9: WebAnalytics.be Blog by Aurélie Pols
# 10: Web Analysis, Behavioral Targeting and Advertising by Anil Batra

Have fun!

I have another post that has inspired me so I want to be sure to share it. Its a great article about how to approach dashboards. It’s a great follow up to one of my previous posts.

What is addressed very eloquently is a 5 step approach to creating dashboards that are actionable.

1. Benchmark & Segment
2. Isolate Your Critical Few Metrics
3. Don’t Stop at Metrics—Include Insights
4. The Power of a Single Page
5. Churn (and stay relevant)

You can read the full article at Occam’s Razor here.

I have seen a growing number of businesses drastically cutting or eliminating their search engine spending. This is mostly due to low conversion rates and the rising cost of keyword phrases…so marketers are looking into alternative ways to spend their advertising budgets.

This is ridiculous to me.

You cant blame anyone for a lack of conversion - this responsibility rests solely on the shoulders of the marketer. A poorly converting site will always be a poorly converting site.

I have heard the argument made about lead quality from Google going down as a retort. This is factually wrong since Google is spending all of its time making the results even more relevant. To single out Google or any search engine as becoming poor in lead quality is a cop out - the searchers habits didn’t change overnight…it is more likely that the competition is heating up and why keyword phrases are getting more expensive.

Unfortunately alot of marketers have grown to view Google as a cash cow, and hold it to a different standard. The fact remains that Google provides a huge amount of traffic and for anyone to ignore it as a viable marketing channel is looking for the next cash cow instead of putting sound marketing practices into place.

What if you treated all marketing tactics that way? You would soon quit marketing all together.

The smart marketer will always be looking into ways to improve the channel. They will test combinations of ads, landing page layouts, keywords, messaging, offers, and audience segments. They will always be looking for ways to increase response while reducing the bottom line.

So if you find that you are contemplating getting out of search marketing - you might want to think twice about throwing in the towel. There are over a hundred million searches performed every day…do you want to give them all to your competition?