Last week I updated my email signature block. I made a couple of changes; actually more than a couple if I include the formatting changes. The signature now has my full name, my title, name of company hyperlinked to my company’s website, my desk phone number, link to my blog. Something new I added last week was a link to my LinkedIn profile.

I have seen some really nice looking email signatures. Professional, short and give you the information you need. I have some people include graphics in their signatures. I don’t like that personally.

In my signature the link to my blog and my LinkedIn profile is blatant self-promotion. However, in some sense you are your own brand and the face of the company. It is important that people get to know you and are able to build a close business relationship with you. In today’s social networking world you have to let others know you beyond your pure business side.

The other thing I did was I dropped all the details from Reply & Fwd emails. If I am replying to an email or forwarding someone an email, it is quite likely they know who I am; there is need to add a block of text especially if there ends up being a string of replies.

An interesting study appeared late this week in e-marketer about how varied touch points across multiple websites can lead to increased conversion rates. It also reminded me of a great post by Jeremy Reynolds that explains the importance of understanding this. Getting to know where your customers “hang out” online is important to consider when you decide to start investing in online advertising.

For online marketers who think that the last ad impression (or click) seen is the most likely to lead to a conversion, a look at the Atlas Institute’s “How Overlap Impacts Reach, Frequency and Conversions” study may be in order.The study, conducted in the first quarter of 2007, found that US consumers were more likely to convert after viewing ads on multiple Web sites, suggesting that conversions should be attributed to a full set of impressions and/or clicks, rather than just the single one that preceded the conversion.

Two out of three consumers who eventually bought a product or took a responsive action were reached by ads across multiple portal sites before converting.

Nine in 10 consumers who converted were reached by placements other than the last ad seen. Also, 86.1% of ads which led to a responsive action were seen on multiple placements.

A previous Atlas study called “The Combined Impact of Search and Display Advertising” showed that sponsored search and display advertising together provided a 22% higher conversion rate over search alone.

Source: e-Marketer: Multiple Online Ad Placements Impress

The official Google Analytics blog makes a great point about the importance of bounce rates to your marketing efforts. They are a simple enough metric that can be applied to nearly any kind of website.It is a metric tailored especially for landing pages…where a high bounce rate can tell you almost as much as a defined conversion funnel.

If you need a resource for understanding which metrics provide the most insight, check out the new book Web Analytics an Hour a Day.

clipped from analytics.blogspot.com If your site conversion rates are low, Bounce Rate can help you understand why. If your Bounce Rates are also low, your troubles are likely due to site design and usability issues. In this case, you might focus your efforts on streamlining your conversion funnel or making your site easier to navigate. But if your Bounce Rates are high, you can focus your efforts on redesigning entrance (landing pages), improving the quality of traffic to your site, and doing a better job of pairing landing pages with ads.

A great post today from the PPC Hero blog…as I stated in my previous post, this is a great search marketing resource.

Whether your goals are to drive sales, leads or sign-ups, increasing traffic to your site is one action you can take to get closer to your goals. Below I’ve described six ways I was able to increase traffic for my clients without spending additional money. And in turn, I was able to generate more leads and revenue for my clients.1. Stop Ad Text Testing, Temporarily - If it’s near the end of the month, one way I increase traffic for my clients is to pause my ad text testing and only use the ad with the highest click-through rate to get maximum traffic. Then, at the beginning of the next month when goals and budgets start over, I un-pause my ad text and begin re-testing.

2. Separate Content Network - After speaking with my Google rep, she said that one way to increase traffic to your site is to turn off the content network in your sponsored search and create a new campaign where only the content network is being used. The keywords you should put in your content only campaign should be very general keywords. General keywords are more likely to be picked up by publishers versus specific keywords. She also suggests that you use the content network placement performance report to see which sites are driving the majority of traffic and which are not.

3. Add All Match Types - If you’re currently not running all match types in Google, I strongly recommend it. I have one keyword with all three match types (exact, phrase and broad) in a separate ad group in Google and all three keywords get clicks and conversions. It’s not always necessary to keep your different match types in a separate ad group, but you might find a higher click-through rate if you do. It’s something you’ll have to test on your own.

4. Keyword Tools – Keyword tools are not only important when you’re setting up new campaigns and ad groups. You should be using the keyword tool at least once a month to add new keywords to your ad groups. The more people type that go to Google and Yahoo and type in new search queries, the more new keywords will show up in the keyword tools. I recently used the keyword tool for one of my accounts that I haven’t used for a while. I managed to find tons of new keywords to add into my ad groups.

5. Site Related Keyword Tool – This is a relatively new tool for Google and I just started using it for my accounts. You type in your landing page URL and the tool will find relevant keywords according to that page. At times when I have used this tool, I have found it helpful most of the time. Even if there’s one or two keywords that the tool brings up that you didn’t think of or didn’t have in your ad group it could possibly bring a significant increase in traffic.

6. Set Daily Budgets, Lower Bids – Everyone knows that raising your keyword bids will increase site traffic. But if it’s near the end of the month and you don’t have the extra money to spend, set a daily spending limit and if you begin to hit that limit consistently, lower your bids. This will allow more traffic to come through at a cheaper cost, and in turn you’ll increase your traffic without spending additional money. Make sure you don’t lower your keyword bids too aggressively at first, or you could end up losing traffic if you go below your daily spending limit. I check my accounts at various times throughout the day to see if and when I’ve hit my spending limit. At one point I found that my account was hitting it’s spending limit at 10am. So I began to lower my bids and saw a significant increase in traffic yet didn’t go over my budget. If you don’t have a daily spending limit set up on your account set one, then gage whether or not you should need to lower your bids.

Source: PPC Hero: 6 Ways to Increase Your PPC Traffic

I have a friend who is an extremely successful pay-per-click marketer and as he has grown out his business his team has taken to blogging on the topic of PPC. After checking out the posts for a few months I have to say that I am impressed. I have worked directly with Patrick and his company Hanapin Marketing in the past and can attest first hand to their expertise and success in the search marketing arena.

So if you are doing any paid search marketing go check out PPC Hero, it has some great tips and advice.

I was reading Marketing Sherpa this morning and came across this interesting case study about how a simple change to your newsletter can make all the difference.This is a great reason to start doing that email testing that you have been putting off because the results can be amazing. Every email that goes out without a split is a missed opportunity to gain insight into your recipients behavior.

clipped from www.marketingsherpa.com SUMMARY: Sometimes even the smallest change can make a world of difference in your email design. See how one publisher transformed a related stories link into a gray utility button and immediately saw a 190% increase in clicks and traffic is up 6% on a different landing page. It’s an easy tweak that if you haven’t considered, you may want to test on your own newsletters.

Chances are good that if you do even a small amount of online marketing you have come into contact with landing pages.

Landing pages are described in Wikipedia as “a specific web page that a visitor ultimately reaches after clicking a link or advertisement”. This could be anything from a search campaign in Google to a banner ad placed in a local business association. These are almost always transactional pages that exist to help fuel the customer conversion, whether it is to purchase a product, download information, or simply sign up for an email newsletter.

We place a lot of importance on these pages as they are the gateway to all customer interactivity with your company. Get it wrong and you could miss out on a lot of potential revenue. It is especially important in the B2B realm - where the value of the conversion is typically greater.

So in an effort to help you get off on the right foot I have compiled a list of tips that have served me well when creating successful B2B landing pages.

1. Carry the message through from the advertisement: Do everything you can to make sure that you aren’t pushing your traffic to a “one size fits all” landing page. If the ad that brought them was about a particular feature - then highlight that feature. If it was a discount that brought them to you…don’t waste time talking up the feature set. It may be more work to create multiple landing pages…but you will definitely get more conversions
2. Personalize the content: I’ve seen marketers spend hours segmenting a list and crafting a highly customized message that speaks directly to each recipient…only to forward them to a generic landing page once they decide to take action! If your email program allows for personalization of content… drive that personalization through the link in the email and into the landing page. If you want to see how you can do this through using simple javascript, see this earlier post.
3. Keep the form simple and above the fold: You can test this yourself, but I have ALWAYS gotten better response when the form is above the fold. And of course, its always better to limit the amount of information to only that which is necessary. Do you really need to know the state when you have the zip code? If possible its even better if you can…
4. Pre-populate the form: Want to know the easiest way to increase conversion? Pre-populate the form on the landing page. If you are driving traffic from an email campaign then you already have alot of this info…don’t ask them for it again! Again, you can do this using simple javascript.
5. Minimize outbound links: You spent alot of money to get the visitor to the landing page so it is perfectly acceptable to drive traffic to a landing page optimized for conversion. As long as you are giving the visitor exactly what the ad promises…you are not entitled to give them access to every page of your website. If you want to force a conversion or an exit…then that is acceptable. I will usually offer a few ancillary links if they aren’t ready to take action, however…the intent is obvious and I try to do everything I can to encourage the dominant call to action.
6. Optimize them for search: It makes a lot of sense to optimize each landing page for a few specific (usually long tail) keywords. Since you will be driving alot of traffic to these pages they will likely gain relevance and therefore prominence. A good way to encourage volume traffic is to link to these landing pages from your website, add them to your sitemap, andkeep them as close to the design and layout as your web site pages (while keeping in mind #5). There are too many SEO tips to cover here…I suggest reading up on any number of SEO blogs available.
7. Keep the messaging to the point: The tendency is to try to do too much with the landing page copy. Its perfectly understandable since we ask so much of this page. But the fact of the matter is that this is no time to beat around the bush or push a lot of marketing fluff. Get to the point, offer real benefits, and answer those last minute questions that may be that last barrier to taking action.
8. Use visual elements to peak interest: A picture is worth a thousand words. The more you can do with images (or even better…embed a presentation) the more likely you are going to pique the interest of your visitor and encourage them to take the desired action. Leave nothing to the imagination…because nobody buys that way.
9. Set a testing plan in place: Don’t just create the landing page and then hope that everything goes right…start testing some combinations of messages. With Google releasing Website Optimizer to the public for free you can immediately begin seeing what headlines and action calls your visitors are responding the best to.
10. Monitor your results closely: I single out my landing pages for special treatment in my Google Analytics…in the form of goals and campaign tracking. This will provide a lot of opportunity to understand campaign traffic segments in relation to goal conversion. I also like to use Crazy Egg’s heat map and confetti view to track specific click behavior. Mine the data…and you will be able to make key insights that help your conversion.
11. Survey them: The best thing you can get from #10 is quantitative data…thousands of reports that will tell you all of the activity that has taken place…but it will not give you the “why“. Why did they choose Product X over Product Y? Why did they decide to leave without converting? Why are people who come from email more likely to convert than from search? Surveying on exit or conversion can help fill in those gaps that analytics cannot.

The most important thing to consider when crafting a landing page is to never sacrifice your message for short sighted gains in SEO or web analysis. Keep your primary focus on the customer and being as thorough as possible in describing the benefits or your product and/or service. Do only those things that make sense for your customer and watch the conversions come in!

I was doing my regular surfing of my favorite website today and came across another cool article that I wanted to share…

clipped from customer-driven-marketing.blogspot.com Why not let your customers pick an email template and color theme from a set of available themes when they register/optin to your marketing campaign? It could be something similar to how blogger lets you choose a template and color theme for your blog. Your mailer program could then leverage this to send out visually personalized email.

I am a fan of the Customer Driven Marketing blog and it never fails that I run across some interesting ideas every time I visit. This little musing got me thinking about how we always fret over the look and feel over our email templates…and what if we just turned it over to the subscriber? And make it a part of their preference center so they can change whenever they want? Its food for thought.

There is a great post on Grokdotcom today about the reluctance of B2B companies to list pricing on their website. If you are competing on quality over price…maybe you shouldn’t be afraid to say so.While posting price might not be a good idea or make sense for all companies, it is worth thinking about and reconsidering. Go read the full article and see if it makes sense!

clipped from www.grokdotcom.com It’s usually companies that aren’t competing on price who want to keep price a secret. If a company doesn’t compete on price, they’re probably competing on quality; customer service or other factors. But why avoid the question? Tell the visitor what your price is and even explain that it’s higher than the competitors–just explain WHY it’s higher. If you don’t compete on price and your visitor is shopping on price, then that visitor isn’t your customer. Give him what he came searching for and sell him on your unique value. If that doesn’t work, don’t shy away from sending him elsewhere. That level of confidence is contagious, and often results in higher conversion, anyway.

I ran across this article in Forbes.com and wanted to share it with you.It really sums up some great tactics that I put into use on a daily basis. If you aren’t doing at least 3 of these then you’re not doing enough.

Make sure that you view the link at the bottom of the article that describes the article in pictures…its a great read.